You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with our products* for any reason, just contact our support team at support@usebrunch.com and we’ll take care of you.
Examples of full refunds we’d grant.
- If you were just charged for your next month of service but you meant to cancel, we’re happy to refund that extra charge.
- If you forgot to cancel your account a couple of months ago and you haven’t used it since then, we’ll give you a full refund for a few back months. No problem.
- If you tried one of our products for a couple of months and you just weren’t happy with it, you can have your money back.
Examples of partial refunds or credits we’d grant.
- If you forgot to cancel your account a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
- If you upgraded your account a few months ago to a higher plan and kept using it in general but you didn’t end up using the extra features, projects, or storage space, we’d consider applying a prorated credit towards future months.
- If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.
Get in touch
At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note at support@usebrunch.com, tell us what’s up, and we’ll work with you to make sure you’re happy.
*This policy applies to any product created and owned by Smith Business Solutions SRL. That includes Brunch (any version).
Adapted from the Basecamp open-source policies / CC BY 4.0
Last edit: 26 August 2020
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